Nutraferm Petfood

Privacy Policy

(English summary — German version legally binding)

Last updated: October 13, 2025

This Privacy Policy describes how Nutraferm PetFood GmbH ("Nutraferm", "we", "us", or "our") collects, uses, and shares personal data when you visit our website, use our services, make a purchase, or otherwise communicate with us (collectively, the "Services").

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. The revised version will be posted on this page with an updated date.

Personal Data We Collect

The type and scope of data we collect depends on how you interact with our website and Services. We collect in particular:

  • Contact data: Name, address, phone number, email address.
  • Order information: Billing and shipping address, payment confirmation, contact details.
  • Account information: Username, password, security questions.
  • Customer support data: Content of your inquiries and messages to us.
  • Usage data: Device and browser information, IP address, interactions with our website (e.g., via cookies and similar technologies).
  • Third-party data: E.g., from payment service providers or our store platform Shopify.

How We Use Your Data

  • Contract fulfillment: Processing orders and payments, shipping, account management, customer service.
  • Marketing and advertising: Sending information about products and offers by email, SMS, or mail (legal basis: legitimate interest under Art. 6(1)(f) GDPR or your consent).
  • Security and fraud prevention: Detecting and preventing fraudulent or abusive activity.
  • Service improvement: Communicating with you and improving our Services.

Cookies

Our website uses cookies to ensure functionality and security, save preferences, perform analytics, and personalize content. You may manage or reject cookies via your browser settings. Please note that this may affect the functionality of our website. For details on cookies used in our store, see shopify.com/legal/cookies.

Sharing Personal Data

We share personal data with, among others:

  • Service providers (e.g., IT, payment processing, shipping, customer support, cloud storage, analytics).
  • Business and marketing partners, subject to their own privacy policies.
  • Affiliated companies within our corporate group.
  • Authorities or third parties where required by law or to enforce our legal rights.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy or security practices. Please review their policies independently.

Children's Data

Our Services are not directed at children. We do not knowingly collect personal data from individuals under the age of 16.

Security and Retention

We implement appropriate technical and organizational measures to protect your data, but cannot guarantee absolute security. We retain personal data only for as long as necessary to provide our Services, fulfill legal obligations, or pursue legitimate interests.

Your Rights

Depending on your place of residence, you have the right to:

  • Access the personal data we hold about you.
  • Correct inaccurate data.
  • Request deletion of your data.
  • Restrict the processing of your data.
  • Data portability.
  • Object to processing, in particular for direct marketing.
  • Withdraw consent at any time.
  • Lodge a complaint with a data protection supervisory authority.

International Transfers

Personal data may be processed outside your country of residence. For transfers to third countries, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses.

Contact

For questions about this Privacy Policy or to exercise your rights, please contact us at:
Nutraferm PetFood GmbH, Westmark 1, 49377 Vechta, Deutschland
E-Mail: info@nutraferm.de